Data Deletion Request
Last updated: 12 August 2026
You can request deletion of the personal information Luna Group Hospitality holds about you across our digital services, including LunaVVIP Instagram conversations, our CRM, bookings, reservations, guest lists and memberships.
How to request deletion
Email privacy@lunagroup.com.au with the subject line "Data Deletion Request".
Please include:
Your name
The email address or mobile number you have used with us
Your Instagram username, if you have messaged @lunavvip
What you would like deleted — everything, or a specific part such as your Instagram conversations or marketing profile
We may ask a question or two to confirm your identity before we delete anything. This is to protect you.
What happens next
We will acknowledge your request within 5 business days and complete it within a reasonable period, normally within 30 days. We will confirm in writing once it is done.
What we may need to keep
Some information must be retained by law or for legitimate business reasons:
If you have unsubscribed from marketing, we keep a minimal record of your email address so we do not contact you again by mistake
Financial and transaction records, where required by Australian tax law
Records required by our liquor licensing obligations or by an active legal matter
Anything retained for these reasons is not used for marketing.
Instagram data
This request covers information held by Luna Group. It does not delete the conversation in your own Instagram inbox, or data held by Meta. To remove our access to your Instagram data, go to Instagram Settings, then Apps and websites, and remove our app.
Contact
Luna Group Hospitality